Ewing Change Consulting Success Stories

Case Study 1: Leadership Executive Coaching

The Client: CIO of a Canadian Bank
The Goal: Middle managers finding their footing

The background: The new Chief Information Officer (CIO) of a major Canadian bank had her hands full trying to steer through a huge transformation and reorganization due to years of inertia, complacency and a culture of entitlement.

The CIO’s senior team (some of whom she had hired) were under intense pressure to implement the reorganization. Those senior leaders, in turn, were relying on the middle management team to quickly step up to a higher level of performance and accountability. However, the majority of the middle management team, while willing, was brand new to management and did not yet have the experience needed to work in concert as a team. Meanwhile, the senior leaders did not have time to develop the middle managers to ensure they were reaching across silos. And these middle managers were being asked to recreate the structure of their business units, identifying among their people, those who would take on key roles to better serve the rest of the organization.

The solution: Esther Ewing of Ewing Change Consulting was asked by the CIO to step in to assess and coach the 18 mid-level managers. Ewing administered various assessment methods including a 360-degree feedback to get a sense from subordinates, peers and supervisors of their management style. She also facilitated group learning and team-building sessions to provide more formal and shared experiences, helping the middle management group experience working as a well-coordinated team.

The result: The middle managers showed significant growth evidenced by their increased levels of initiative and accountability, anticipating challenges and thinking more strategically. These executives clearly demonstrated that they were consciously striving to adopt and exhibit improved leadership behaviors, which were identified as critical to the transformation.

The middle managers not only wanted to be operating at a higher level, they were achieving it. And as they succeeded, they displayed more confidence and understood what they needed to do to continue to improve. All of these efforts assisted greatly in creating a smooth reorganization, creating an integrated and well-coordinated team.

Success Stories

Case Study 1: Coaching Executive Leadership
The Client: CIO of a Canadian Bank
The Goal: Middle managers finding their footing

Case Study 2: Organizational Alignment
The Client: CEO and Senior Team of Health Sciences Centre
The Goal: Turning conflict into coordination

Case Study 3: Merger Process Change
The Client: Chief Risk Officer, Global Insurance Company
The Goal: A global infrastructure for risk-adjusted decisions

Case Study 4: Change Management Strategy
The Client: CEO and Senior Team, Construction and Mining Equipment Company
The Goal: Rebuilding the Refurbishers

Case Study 5: Employee Effectiveness through Cultural Change
The Client: VP Human Resources, Resort and Real Estate Developer
The Goal: Boosting employee effectiveness in a culturally-sensitive environment

Case Study 6: Using Assessments in Coaching
The Client: Senior Treasury Manager, International Manufacturer
The Goal: Solving Director’s Dilemma – ‘Fix’ the manager or fire him?